Returns and Exchanges

Returns and Exchanges

Full priced items: If within 7 days of receiving your order you decide that it’s not quite right for any reason, we can offer a credit note or exchange.

Sometimes an exchange for the same item in a different size may not be available, in this instance we will offer you a credit note.

Items must be in perfect condition and unworn as all garments are quality checked prior to shipping and are sent in new condition. In the unlikely event that an item is faulty, we can offer a repair, credit note or exchange however we reserve the right to decline a return if we deem that the item has been worn or damaged.

If you decide to return your item you will need to pay for the cost of return shipping and we recommend using tracked postage. If the item does not arrive with us within 7 days, we will not be able to process your return. If you are an international customer, you will be responsible for any taxes or import duties.

Sale/markdown items are considered final sales and are not eligible for credit notes or exchanges.

Afterpay returns – If you purchased your items using Afterpay and need to process a return you will be eligible for an exchange or credit note. Your Afterpay payment schedule will remain unchanged.

Please note if you fail to make a payment Afterpay will charge a late fee of $10, payment plans that remain overdue will incur a $7 fee one week later.

Earrings cannot be returned once purchased due to hygiene.

How To Process a Return

Please email and we will provide you with a Return Authority Number (RA#). Important: returned items without a RA# may be refused.

We must receive your return within 7 days of issuing your RA# to be able to process your return if you are in Australia, or within 14 days of issuing your RA# if you are an international customer.

Please include your original invoice in the return parcel (which came with your purchase) and write your RA# on the invoice.

Returned items must be in their original, new & unworn condition with all tags intact. Of course you can try the garment on. Please just be careful to not damage the item or mark it with deodorant, creams, perfume or makeup etc. When you try on your shoes for the first time, please make sure you try them on a carpeted area to avoid scratching on the soles.

If the item is not re-saleable as new & original condition the return may be refused & posted back to you at your expense.

Returns are processed within 24-72 hours of receiving the item.

Record your tracking number

In the event that your returned parcel becomes lost in the post we will not be held accountable. It is important that you clearly address the parcel and keep a copy of the tracking number in case you need to take recourse with Australia Post.

International Customers

Please note that you are shopping under Australian consumer law guidelines.

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